Grofers — Amount deducted but order not placed.

I placed order on 14th Oct 2020 and paid rs.3472.But order was not placed I complained to customer care .They initiated refund on 14th oct.But till now refund amount not received even after multiple followups.Grofers app has a serious bug that they deduct money from your bank account and dont place order or deliver items.They are cheating customers by saying they refund money and keep customer waiting for 7 working days and keep postponing the refund date.Never trust Grofers a fraud company .Never refer this app to friends or relatives.