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Grofers Complaints & Reviews

grofers.com
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Updated: Jan 12, 2026
Complaints 483
Resolved
50
Unresolved
433
So far, so good. Grofers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Grofers will keep up the work and continue to help more customers with their concerns even better 🤝
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Grofers reviews & complaints(483)

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B
bookplanet
from MORADABAD, Uttar Pradesh
Jan 12, 2026
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Complaint against retailer - JAIN GIFT HOUSE

Address: AL - 10/2, DEEN DAYAL NAGAR, NEAR SUGANDH SWEETS, KANTH ROAD

This shop keeper is violating the rules and regulations of BLINKIT

any grocery item purchase on discount rates from your app and it has been sold on his shop in full prices

please take any strict action against this shop keeper...
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D
Dr kritika
Jul 31, 2025
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Complaint about the delivery partner

I want to convey a msg or complaint to company that teach your delivery person some manners who to communicate, recent delivery person was rude misbehaving strict action should be taken other wise i will complaint further, delivery person name is balkar location gharuan mohali punjab...
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Rachna Kashwani
from Delhi, Delhi
May 30, 2022
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Payment deducted but item not received

Address: Dwarka sector 7

I have ordered some grocery from grofer but their are some items are missing now they are neither sending my item nor refund my money please look into the matter...
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D
deepak3991
from Gurgaon, Haryana
Dec 1, 2021
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Savemore Floor cleaner is getting deteriorated(kaharab) before it expired

Hi,

I bought one of your products "CITRUS Floor Cleaner" from Grofers. I noticed liquid inside this bottle turned from citrus yellow to red in just a few months.
The Product is still not expired yet. Now when I am raising my concerns Grofers saying they can only entertain within 4-7 days of delivery after that user is it own risk.
Though these floor cleaner are own by Grofers under Savemore brand but they don't...
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D
Dattatray Desai
Jul 23, 2021
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Smart Bachat club membership fees

The company doesn’t provide any refund and account deleting not available there is false information on the web site account number and card details can’t edit I have contacted customer care no one replies...
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C
Chandra kandra
from Kāmārhāti, West Bengal
Feb 7, 2021
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Amount deducted from Saved Credit card without notice and information

Address: Kolkata

Grofers Deducts Rs 79 for their membership scheme without the knowledge and consent of customers from their saved Credit card. This is a kind of Fraud they are running and the innocent customer who saves their credit card detail for convenient and safe use in their App suffers this amount....
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B
bengunin
from Silchar, Assam
Oct 11, 2018
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not receiving my refund even after cancellation

Address: Kolkata, West Bengal, 700022
Website: grofers.com

Order id : ord[protected]

On 30th september 2018 i placed an order amounting rs.330/- to grofer's. The same order was cancelled due to address problem immediately after placing the same on the same date.
I received an sms from the vendor confirming my cancellation and subsequent refund initiation on the same date.
Today, even after 11 days, i have not received the refund in any form. Please help me to get the money/refund.br...
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S
Shagufta1234
from Pune, Maharashtra
Sep 13, 2023
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Your ICICI Bank Credit Card ... has been used for a transaction of INR 566.00 on Sep 13, 2023 at 09:30:29. Info: GROFERS INDIA PRIVATE.

Your ICICI Bank Credit Card ...has been used for a transaction of INR 566.00 on Sep 13, 2023 at 09:32:33. Info: BLINKIT.

Money deducted in two transaction for same order.
Grofers customer support has been notified about the posted complaint.
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    N
    Nibedita.cat
    from Kolkata, West Bengal
    Jul 4, 2023
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    Address: 25/1 sodepur 1st lane

    Past 3 hours no rain. 700082. 25/1 sodepur 1st lane. Store location is vety near. Takes 12 mins to reach. Still charging rain surge. And when reported to blinkit customer care, the store manager informed them it's raining. Please check the time in screenshot and take strict action in this. Being a regular customer I am highly dissatisfied
    Grofers customer support has been notified about the posted complaint.
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      N
      nikhithatr
      from Bengaluru, Karnataka
      Aug 8, 2022
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      Address: bangalore

      Promised Refund of ORD[protected] ORD[protected] is not done after raising multiple concerns
      Grofers customer support has been notified about the posted complaint.
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        B
        Bivash Chatterjee
        Jul 14, 2022
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        My money has deducted but the order is not placed what should I do now
        Grofers customer support has been notified about the posted complaint.
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          R
          Ritendra kundu
          from Jaipur, Rajasthan
          Jun 21, 2022
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          Address: Jaipur

          I have ordered something worth 162 rupee on 8 june then calcelled it by some reason then I ask the customer support team for refund, they gave me date of 14 june then I ask them on 14 then they gave the date of 20 june now I have asked them on 21 june and they are saying we have credited your money in your account but no money has been credited to my account.
          Grofers customer support has been notified about the posted complaint.
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            R
            rishikesh1019
            from Kolkata, West Bengal
            Jun 14, 2022
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            Money was deducted from paytm . but order was not placed

            Order ID : ZTBLIN-22-BF735E9CBB
            Transaction ID [protected]
            Grofers customer support has been notified about the posted complaint.
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              A
              Aaliyamoh
              Jun 9, 2022
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              I was trying to place order of rs456 on Blinkit app formerly known as grofers. However the amount was deducted from Paytm wallet and order was not placed. On reaching to customer service of blinkit they said that due to technical issue the amount got debited and I will receive a refund of the amount in the original payment method. Still on this day I've not received the refund and the Grofers(blinkit) customer service keeps on saying new thing or the other. I have contacted the Paytm wallet team for any update on refund but it's not reflecting. I either want my refund on the source or in wallet.
              Grofers customer support has been notified about the posted complaint.
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                P
                pjain90
                from noida, Uttar Pradesh
                Apr 11, 2022
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                Ordered sugarcane juice which was an expired product.aftr filing a conplaint again the grofers sent a expired product.
                istead of resolving the issue ticket closed.instaed of saying ticket will remain open forever it is closed.
                using expired products..
                Grofers customer support has been notified about the posted complaint.
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                  J
                  jaspreet singh chawla
                  Apr 11, 2022
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                  The delivered product (Tresemme) has a packaging date of June 2021. I need a product that’s recently packed in or around Jan 2022, so that I can use the product easily till end of year 2023 and/or till the start of year 2024. Currently this product has an expiry in May 2023 and till then I’ll only be able to use 500 ml of shampoo and the remaining 500 ml will get wasted due to nearing expiry date.

                  Please send a product that expires in the year 2024 or please collect back the item from me and credit back the full refund of 588 inr to me. The product is packed and sealed (in the same condition as it was delivered to me).

                  I have highlighted this concern to their team over call and by reaching out to them vie mobile app customer care but they are not ready to listen at all and are not helping in this regard. Request you to kindly help resolve this.
                  Grofers customer support has been notified about the posted complaint.
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                    B
                    Bhanumathi Ramanathan
                    Feb 26, 2022
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                    One item " McCain French Fries 1.25kg" is missing in the delivery - order id: ORD[protected]

                    All other items were delivered.
                    Pls arrange to deliver or raise refund/
                    Grofers customer support has been notified about the posted complaint.
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                      A
                      arupbasak
                      from Kolkata, West Bengal
                      Feb 10, 2022
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                      Address: kolkata

                      This is informed that a msg received from mobikwik a loan amount to be pay. I am strength that I am not taken any loan. just 5 months earlier I booked some grocery items and use mobikwik discount, but cancelled the order for my forgotton something to attach with this orders. after cancellation grofers given msg they are refund amount in original source. My question is when order cancelled the terms is null & void. So why I liable to pay and may be it is miscommunication with mobikwik and Grofers. Grofers mail me they are refund the amount to mobikwik. Please check your account and consult with Grofers. I am sending 2 attachments for your ready reference . So I fervently request you to solve this problem and relief from harassment.

                      Thanking You
                      Grofers customer support has been notified about the posted complaint.
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                        D
                        Deb002
                        from Kolkata, West Bengal
                        Feb 7, 2022
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                        Resolved

                        Got no refund of my order .

                        Blinkit order : ORD[protected]
                        Feb 9, 2022
                        Complaint marked as Resolved 
                        Grofers customer support has been notified about the posted complaint.
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                          R
                          Rajat Bhutani
                          Feb 7, 2022
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                          Address: 382/4 ram nagar gurgaon

                          Blink it is selling products for more than mrp
                          Grofers customer support has been notified about the posted complaint.
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