[Resolved]  Grofers — amount taken but its not delivered

Address:Hyderabad, Andhra Pradesh, 502032
Website:grofers.com

Order id: gr[protected]
Charged by the amount which is not delivered.in my list following are the items:
1. 25 kg sona masoori rice (1 x 25 kg = 799 rs)
2. 10 kg sona masoori rice (1x10 kg = 364 rs)
3. Grocery farm supreme cumin (1x200 gms = 48 rs)
4. Surf excel matic top load (3x2 kg = 840 rs)
Total bill is 2001 rs after all discount.

Delivery guy delivered items except 25 kg sona masoori rice (Item no 1 which is worth 799 rs) asked 1400 rs (Actually price is 1202rs) from my mother while payment time. He took 198 rs extra and promised to bring rice and will take rest amount i. E. 601 rs.

When next day i complained to customer care, at first they denied this and later agreed to return the amount in their wallet.
Why i should accept the wallet money as grofers promised and took money and returning back in wallet (So that again will buy and experince the same)
+12 photos
Was this information helpful?
No (0)
Yes (0)
Apr 3, 2018
Complaint marked as Resolved 
Thanks to Grofers team for resolving my issue.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Grofers
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    481
    Pending
    0
    Resolved
    50
    Grofers Address
    Plot 64H, Sector 18, Gurugram, Haryana, India - 122001
    View all Grofers contact information