Grofers — Delivery Related

Grofers — Delivery Related

N namrata1226 Sep 1, 2021 Sep 4, 2021 This thread was updated on Sep 4, 2021

Order no # ORD[protected]. ORDER DATE 31ST SEP 2021. This is for the 3rd time I am facing the same issue. Just at the time of delivery, I get a call from the delivery man that my order has gone into a wrong delivery zone that's why it will not get delivered at the expected time slot. Because of this I have to face so much problems. This time I want a compensation of facing so much of trouble as I am not getting my groceries delivered at the required time. As per the system it's still showing on ON THE WAY. The booked time slot was 6.30 pm to 7 pm on 1st sep 2021. +1 photos Was this information helpful? No (0) Yes (3)
Grofers customer support has been notified about the posted complaint. Sep 01, 2021 Updated by namrata1226 No response yet I have just forwarded the complain Sep 02, 2021 Updated by namrata1226 They have forwarded this message to me. But my concern is that they are doing this always. They have giving the same excuse with my last 3 orders. I am fed. Everytime they say it will not be repeated but still it's happening. I want an answer. Sep 04, 2021 Updated by namrata1226 Heights.. I have got the delivery after 3 days. Is this a joke? And the worst part is that Grofers is not even bothered to look into the matter. They hardly care about customer satisfaction. They only send a saved msg everytime that our team will look into it and make sure it doesn't happen again. Same answer I get each and everytime I complain.
Add a Comment	Share
Submit Close