Grofers — did not deliver the total order

Address:	500007
Website:	WWW.GROFERS.COM

I have ordered groceries from grofers my father had received the order he just paid the whole amount, but the delivery boy did not deliver 20kg of wheat, on calling him he confirmed it and said to call customer care, i have been calling customer care from 2 days they said that they will send the delivery boy regarding the concern. Delivery boy confirmed that he did not deliver 20kg of wheat then why grofer is not refunding nor delivering. I have a cctv footage of the delivery boy delivering the products. Grofers customer care is very bad as from 2 days three times they have fixed the time that the delivery boy will visit the house. But no one came till now
Order id :ord[protected]