Grofers — I didn't receive the cashback that was promised.

Order id: gr[protected]
Store name: super store - north kolkata
I have not received the following items:
Gowardhan classic block paneer (₹70 x 1) = ₹70

According to grofers they provide 150% cashback if any item is missing after delivery.

But they gave rs 70 cashback and when i followed up with the customer care executives they told i will get rs 35 within stipulated time which is 72hrs after complaint. It is more than 80hrs now and they are not replying back to my messages now.

I want this to be resolved asap.

Thanks and regards,
Subham mitra