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[Resolved]  Grofers — money deducted but not place order

Sir/madam,
I ordered goods from grofers app and chose to pay with paytm upi on 08 april 2020.
So i added rs.1431 in my paytm upi. But when i entered the 'pay and place order' option it shows transaction failed. But money was also deducted and my order did not place. So i lost my money.
I request you to take necessary actions and help me with this regard as rs. 1431 is not small amount.
Thanking you in anticipation.
Yours faithfully.
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Aug 12, 2021
Complaint marked as Resolved 
Verified Support
May 13, 2020
Grofers Customer Care's response Hi! It'd be great if you may help us with the snapshot of the debited amount along with the registered mobile number over info[at]grofers[dot]com and best possible will be done.
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