Grofers — order not being delivered

Website:

GROFERs.in

My order no gr[protected] has been repeatedly being delayed for the past 1 week. There is no proper response or reason as why the order is not being fulfilled. The customer care no seems to be busy always and for mails there isn't any response. Sitting on customer money and not delivering gives an impression that grofers are here to cheat by throwing discounts.