[Resolved]  Grofers — order placed and amount been debited from account but the order is also not reflecting neither has the amount been credited back to my account.

I had placed the main order on 26th march 2020 amounting to rs.1331 and paid through ticket restaurant meal card and the order had been accepted and was reflecting, however again on 28th march i placed an order of rs. 900 and paid through google pay and had clubbed it with the main order which never reflected but the amount has been deducted from the account, similarly on 29/03 i placed an order amounting to rs.3149 through google pay and clubbed it with the main order which was placed on 26th march and the amount has been deducted from my account however this order also did not get clubbed to the main order and was not reflecting. Now the main order has also been cancelled. Now i need to get back the refund of rs.5380
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Aug 11, 2021
Complaint marked as Resolved 
Verified Support
May 13, 2020
Grofers Customer Care's response
Hi! This seems strange and certainly not the kind of experience we'd like you to have. We'd request you to help us with the order ID/registered mobile number for further proceedings on the same.
Complaint comments 

Comments

I made a order on 20th March and made a payment of RS 3111 for the same. They rescheduled my order 4times and then cancelled. No refund has been done till now on 2nd April. I don't trust grofers anymore. They are cheaters.

I placed order worth Rs 2500. Grofers has not refunded my payment even after almost a week. Why are they cheating customers in this time of crisis. Really unfortunate and unethical.

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