Grofers — refund is not credited

Address:	560045
Website:	www.grofers.com

I ordered "Dinesmart Economic Melamine 24 pcs Dinner Set(White)" from the orderid- GR[protected] . I returned that item and the reverse pick up was done on 2nd April 8am . According to the policy I was supposed to get my refund back in 24-48 hours in my grofers wallet. Till now that refund is not done.

I have talked with so many customer care executives via chat, phone calls and mails but I didnot get my refund. Everytime I am raising my request they are coming with some new new reasons. They are telling " they have initiated my refund, it will be credited within 24-48 hours". They are not at all doing anything from their side .simply wasting my time.

Please help and let me know what i need to do.