Grofers — refund issued for 183 rupees but payment not yet received

nidhivig

from Agra, Uttar Pradesh

Address:	GROFERS SUPERSTORE-MAYAPURI
Website:	GROFRR.COM

Dear sir/madam,
I have ordered some grocery items from grofers on friday-17 april, 2020 at 08:27pm, so they promised to deliver my items as on sunday-19 april, 2020, they informed me in the sunday-morning that tata sampann dal tadka masala - qty-3 packets are unavailable with them so they have initiated a refund of 183 rupees to my original source of payment-that is bank of baroda-net banking savings account since it is a joint bank account in the name of my parents-mr. Deepak kumar vig & mrs. Krishna vig & bearing savings bank of baroda-account-number-[protected], since three days have passed & today is the fourth day, no amount of 183 rupees have been credited to my parents - bank of baroda - account-number-[protected] yet, i do not know whether gofers are saying truth or that is the fault from bank of baroda banking side but still i want a full refund of 183 rupees in my parents bank of baroda account-number-[protected] at the earliest so please/ kindly arrange to refund my full amount of money of 183 rupees in my parents bank of baroda savings bank account-number-[protected] at the earliest,
Thanks & regards,
Nidhi vig,
My parents-mr. Deepak kumar vig & mrs. Krishna vig,
Their savings joint-bank-account-bank of baroda-a/c-number-oo[protected].

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Apr 23, 2020

Updated by nidhivig my parents joint-savings bank a/c-number-of bank of baroda is -[protected]( account-number-being-corrected)

May 01, 2020

Updated by nidhivig DEAR SIR/MADAM,
AS TOLD TO ME BY GROFERS, MY REFUND MONEY MUST HAVE BEEN CREDITED TO MY PARENTS -BANK OF BARODA SAVINGS ACCOUNT WITHIN 7-10 BUISNESS DAYS, ALREADY 10 DAYS HAVE PASSED, NO REFUND MONEY OF 183 RUPEES HAS BEEN CREDITED TO MY PARENTS BANK OF BARODA ACCOUNT YET, ACTUALLY TODAY IS THE TENTH BUISNESS DAY, NO REFLECTION OF REFUND IN MY BANK OF BARODA ACCOUNT IS THERE, ACCORDING TO GROFERS- THEY HAVE ALREADY INITIATED MY REFUND OF 183 RUPEES AS ON 19 /APRIL/2020, BUT MY ACCOUNT IS NOT SHOWING A REFUND AMOUNT OF 183 RUPEES YET, THEY HAVE ASKED ( GROFERS) HAS TOLD ME TO FILL A CHARGE DISPUTE FORM OF BANK OF BARODA-ONLINE, PLEASE ARRANGE FOR MY REFUND MONEY OF 183 RUPEES IN MY BANK OF BARODA-SAVINGS BANK A/C-NUMBER-[protected] AT THE EARLIEST,
THANKS & REGARDS,
NIDHI VIG.