Grofers — rs. 15, 284 not refunded after failed order

Address:	560064
Website:	grofers.com

I placed on order for groceries worth rs. 15, 284 on[protected], 6:14 pm. Amount was deducted from my credit card but order didn't happen. No details of that transaction is found in the grofers portal. But i'm seeing that amount was credited to grofers by my bank. I have raised complaint twice, but no proper response. I don't see any escalation contact in their customer service page.

Krishnaraja marakini