Grofers — status says item delivered ..but not delivered

Address:

New Delhi, Delhi, 110007

I placed an item on Monday that was electronic kettle..I got a msg and it says delivered.. however not delivered ...I have not received anything..pls provide us the item or refund my money I have done TXN for the first time and bought from golfers for the first time.. must say v bad service..it was supposed to reach from moti nagar just 10mins away.. already taken so many days..n today I get this msg..I keep ordering from other sites..never faced this problem..first time something like this happened

Pls help