[Resolved] Groupon India / Nearbuy — Credit forfeited

Sudhirtuteja

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	Nearbuy.com

Nearby has forfeited my credit of 2800 forcing me to use the by 31st march. I dont remember they gave any timeline to use credit amount. Its my money if they had a validity they should have refunded the amount in my bank but they prefer to gooble up the money. Really disheartened. Dont trust them at all. The sent me an email on 29th december asking me to use credit by 31st march. I didnt get any reminders from them during march. Also, they didn't mention that amount would be forfeited post 31st march. I tried using coupon on 3rd april. They could have deducted 100-200 as penalty but they prefer to pocket away entire credit. The app also didnt mention any validity for the unused amount.

I want to know the total amount they have forfeited from all customer on which they have no legal right at all.

Thanks
Sudhir
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Aug 5, 2021

Complaint marked as Resolved

Groupon India / NearBuy customer support has been notified about the posted complaint.

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Comments

Groupon India / NearBuy Customer Care

from Delhi, Delhi

Verified Support

Hi Sudhir( Sudhirtuteja ),

We have received your details and are working on your complaint. We will respond to you shortly.

Thanks
Team nearbuy

Groupon India / NearBuy Customer Care

from Delhi, Delhi

Verified Support

Hi Priyam Shah,

Our team got in touch with you regarding your complain and give you the details .If you have any further queries then please contact our customer care for any further assistance on this matter.

Thanks,
Team nearbuy

Groupon India / NearBuy Customer Care

from Delhi, Delhi

Verified Support

Hi Sudhir( Sudhirtuteja ),

Our team got in touch with you regarding your complain and give you the details .If you have any further queries then please contact our customer care for any further assistance on this matter.

Thanks,
Team nearbuy

Sudhirtuteja

from Gurgaon, Haryana

The details are that you would not return money. It's shame. Now, i will follow legal route

Thanks
Sudhir

Groupon India / NearBuy Customer Care

from Delhi, Delhi

Verified Support

Hi Sudhir( Sudhirtuteja ),

Your credits have been re-instated, please use it as soon as possible. For any further assistance please contact with our customer care on this matter.

Thanks,
Team nearbuy