| Address: | Raigad, Maharashtra, 410210 |
| Website: | www.nearbuy.com |
I bought an e-voucher from Nearbuy which was worth Rs.500 for Rs.300 on 21st October 2016.
I tried using it from 20th December, it showed that the coupon was invalid.
I first wrote about the problem to [protected]@nearbuy.com on 26 Dec at 3:28 PM.
They replied by saying that they will look into the matter and get back to me within 24hours.
I got frustrated as I didn't get any e-mail or call from them even after two days.
So I wrote back expressing my discomfort, on Dec 28, 2016 at 2:59 PM.
Then on 9pm Dec 28, I received a call from a customer service associate asking to place the order right now on my behalf, to which I said no, as it was 9pm and I was done eating.
She asked me to send my details, so that she can order on behalf of me the next day at 12pm.
I sent the details on Thu, Dec 29, 2016 at 2:35 AM.
I waited for them to call or write or do something, but nothing happened and then I wrote again, saying that I want a refund on Thu, Dec 29, 2016 at 1:27 PM.
I then called them up asking about how they were supposed to call me, and order on my behalf.
The lady, I forgot her name was so arrogant that she put me on hold for a total of 4mins. Call was of 15mins on a number which was not toll-free(NEARBUY CUSTOMER SUPPORT). And at the end she said that the voucher code is showing to be invalid. I said that I already mailed about the same problem and even told about it earlier to the representative who called yesterday, and she said she will forward the screenshot to the technical team or so and they will look into it, and asked time till 4pm.
I then asked her for a refund, to which she said she will have to walk up to her team for that, and she does not have time for that as of now.
I AM NOT YOUR SLAVE, THAT I WILL ORDER FOOD WHEN YOU HAVE TIME.
PATHETIC SERVICE.
Still haven't received any e-mail or call or message.
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