[Resolved] Groupon India / Nearbuy — No proper mail regarding my service when booked | |||
Pethetic service by Nearbuy where I booked a travel service checking all the details in the app(which showed some details in brief) but no proper email was send to me for the same. Neither did the hotel received any information regarding my stay or service. I was made to wait half n hour at reception and again half and hour every time I was about to avail any service promised to me as they(Hotel) themselves did not have any information regarding the same. Called up the customer care and spoken to Ms. Divya where she told me to check all the details from the app when buying the service and that nearby is not responsible for the mail not being sent to me and hotel AS IF IT WAS MY MISTAKE. HORRIBLE SERVICE AND EVEN MORE TERRIBLE CUSTOMER CARE. No ownership of the customer and due to all these reasons had a pathetic stay. Was this information helpful? | |||
Complaint marked as Resolved
Groupon India / NearBuy customer support has been notified about the posted complaint. Verified Support Jan 25, 2016 Groupon India / NearBuy Customer Care's response Hi Jaskaran Kochar, We are really apologetic for the experience you had. We would need your registered mail id / voucher code on [protected]@nearbuy.com to help you. Kindly provide us the same, so that we can escalate the issue. Thanks nearbuy | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
41%
Complaints
224
Pending
0
Resolved
87
Building No. 20, Pushp Vihar Commercial Complex, New Delhi, Delhi, India - 110062
Post your Comment