Grtt Holidays — fake commitments

Kindly consider this complaint on top priority basis and please give me justice
Grtt holidays offerred me platinum membership worth rs. 10, 000 and gave me commitment that it will get converted to emi for 24 months with 0% interest & 0% processing very next day fee 15 days back but the amount is generated in my credit card statement and still there is no sign of any update from them
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