Guess — Gift card

To the manager and to the cashier who I met that day, or whoever works at Guess, please read this carefully. At some point you will understand me why I wrote this. I went to Cross Iron Mills in Calgary last Saturday August 1, 2015 to purchase a bag, purse and one of those bracelets on the box. Since, I do have two gift cards I decided to used it, but then the cashier from their accidentally slipped the card on the side of the till which means, she can't get the card anymore. She decided to call the manager and she didn't get the card either. The manager also told me that they can't get the card unless someone who works on computers or mechanical can only get the card from there. The manager asked me to fill up a form, all my information was there, she said that she will send me the $25 card when she found the gift card. The cashier told her that the gift card was there. I talked to the manager and told her that I’m not from Calgary, which is I lived farther from that place and I'm only a VISITOR. Now, I’m still waiting for the e-mail to come. that card is mine, and haven't use the $25 from there. I also remember, the manager asked me if I have cash or debit to purchase those items and I said yes, I do have but the thing is, I went to Guess to purchase those items using my gift card and not my money. Next day, my aunt was there at Guess Cross Iron Mills, I told them to go ad asked about the process of my gift card. For sure, I understand the policy of having manager in different days, and the people who work there. So, my aunt asked them about what happened about the gift card and they said they didn't know about it and those things like that like the gift card, they would send it RANDOMLY until they found the gift card. Seriously? So, how long do I need to wait for my card? Next year? Then the store will close and move somewhere? Until, they don't process my card? As a customer, it is unfair for me to be treated like that knowing and telling you that they can't do anything about my card, that'y my card. I've been waiting here for so long for my gift card to come and I have a feeling that they didn't process yet and I don't want to drive 10 hours just to go there to inform them again! It's almost a week already! I know, if you're in my position right now you'll probably do the same way or worst than this. So please, do something about this. Thank you.