Guess — Refund on sales items

Address:Bt1
Website:Guess store

I purchased 2pairs of sales jeans at the guess store in victoria square belfast. When i brought them up to the cash desk to purchase then not once did the sales advisor tell me that i could not return these jeans as they are sale. Once they had my money i asked can i get a refund and she told me no. As i was only out of work and like to try on at home. I was not happy with this at all.
There was no signs up to say what a consumers rights are.
I called in today to speak to the manager and she told me that i could have an exchange or credit note.
This is not very good customer service. I paid for these jeans out of my hard earnes wages to find out i can't have a refund now. I am down £92 now.
There is nothing else i can see with in the store that i want.
I am very unhappy with this.

1. Staff should always advise customers of the returns policy before they pay for their goods.

2. There should always have signage up to show the returns policy.

I am totally disgussed at the non respect that guess have for their customers.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Belfast
    United Kingdom
    File a Complaint