Gujarat Gas — new gas connection stopped in surat - refusal to issue application form

ashpdy

Address:

ADAJAN, SURAT

I regret to inform that gujarat gas ltd., surat office has stopped issuing new application forms for new gas connection. We have a bought a new flat in palm avenue apartments, vesu, surat where there is already gas connections provided to various flat owners. But now the company has refused to provide new connection in the same building. As a result, we are unable to shift to our newly purchased flat. Providing gas connection is an essential service. How can they stop it??

When people are suffering due to covid pandemic, the company has resorted to this kind of harassment to rub salt to their injuries.
I even applied for new connection online also but no reply. I made calls to their customer care nos. But they are not attending calls despite long wait.

Kindly look into the matter and do the needful.

Asha avinash pandya.
[protected]

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Gujarat Gas customer support has been notified about the posted complaint.

Dec 28, 2020

Updated by ashpdy Sir,
I wish to state that Gujarat Gas authorities were kind enough to issue me an application form for new Gas connection which I submitted on 22nd September 2020 with applicable payment amount. But the company has not provided me the necessary gas connection. In the meantime, I had requested their customer care service to help me resolve my problem as i am a senior citizen and am unable to shift to my new residence without gas connection. But they say that the company has backlog of 2019 so it will take very very long time.
Will the concerned authority probe now why such backlog is created as corona pandemic spread only in march 2020.
There are gas connections in the flats located downstairs in our building. So there is only extension work involved in providing gas connection to me.
At the end i request the concerned authorities to take immediate steps as three months have rolled by and arrange to provide the necessary connection at my residence.

Hoping for prompt action,

ASHA PANDYA.
[protected]

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Comments

ashpdy

Sir,
After my complaint through this foram, the authorities were kind enough to issue me a new Application form for new gas connection. I paid the amount of Rs.5854/- as per their demand on 22/09/2020 that is, almost three months before. Initially, I was happy with their response but my satisfaction was only short-lived.

Although a period of three months has rolled by, the company has not provided me the necessary gas connection. I am a senior citizen, expecting some favourable response from authorities but to no avail as my repeated calls on customer care service for gas connection, have fallen on deaf years.With the Guj. Govt. taking over this company, the administration has literally gone to the dogs. the concerned authorities and staff, as they have a secured job, just do not care for their customers. when the company was in private hands, the connections were given with in maximum period of 15 days. When I contact the customer care staff of the company, they proudly say that there is backlog going on for the year 2019 so they have to clear it first. How there is so much backlog when there was no Corona pandemic situation in 2019, is a matter of investigation. Will the authorities at the apex level Inquire ?

At the end, I do not know how long i shall keep waiting for this essential service.. Can the authorities help ?If yes, I shall be grateful.

ASHA AVINASH PANDYA
19/12/2020