Claimed

Gujarat Gas Complaints & Reviews

1
Updated: Apr 7, 2026
Complaints 590
Resolved
22
Unresolved
568
Contacts

File a complaint to Gujarat Gas

Having problems with Gujarat Gas?

File a complaint and get it resolved by Gujarat Gas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Gujarat Gas reviews & complaints(590)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
W
Wils.Guj.Gas
Apr 7, 2026
Report
Copy

Cust Id/ Appl No: ERVE0110015301

Address: A-602, Star Classic. Chulna-Bhabola Rd, Suyog Nagar, Vasai (W), Pin-401202

Despite having active PNG connection in my building, I am struggling to get the connection to my flat, since last one year. I have paid the initial payment on 23.04.2025. It's almost one year passed, but still I am waiting.
PFA the screenshot of my email communications in this regard....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pompeey1273
from Pune, Maharashtra
Nov 15, 2025
Report
Copy

Connection awaited

Address: B103, Onyx, Rajhans Dreams HSG Ltd stella vasai

This is to formally escalate my complaint regarding the undue delay and lack of response from Gujarat Gas Ltd. concerning my Application No. ERVE[protected], Transaction Reference No. BUTI0EP0OJPBF6, and Order ID 60409152.

I had raised my concern with your team over two weeks ago regarding the status of my new gas connection, yet there has been no update or communication from your side. Despite several follow-ups, including...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sushmitas
from Palghar, Maharashtra
Oct 4, 2025
Report
Copy

Gas connection still not given after paying installation charges

Address: Gujarat gas, Ahmedabad, gujarat

The residents of Mayfair Virar gardens, Bolinj road, virar west, palghar, Maharashtra 401303. Have still not received the pipeline gas supply. Gujarat gas company has already taken the installation charges from the residenta of the society. The timeframe given by gujarat gas to supply the gas connection is also over. If you are unable to provide the service then kindly refund is the amount which we have paid to you.

Thank...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mananbvn
from Bharuch, Gujarat
Mar 7, 2025
Report
Copy

adjustment of minimum gas consumption charges

Address: BHARUCH
Website: www.gujaratgas.com

Dear Gujarat Gas Team,

I have received an invoice R[protected] dt; 26/02/2025 with an amount of Rs. 1378 including minimum gas consumption (10.496 unit) charges Rs. 490.05 + 18% GST. At that time, I was not at home. However, after that with help of customer care I have submitted a bill reading 60 and unit consumption during the period 24.10.2024 to 26.02.2025 becomes 30 units. Based on this Gujarat gas has generated a bill...
Helpful
Found this helpful?
Write a comment
Report
Copy
Respected sir, madam
my application number ERUM01100103
plz replay as soon as possible and get my gas connection...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dhiren29p
from Surat, Gujarat
Apr 26, 2023
Report
Copy

Sustained wrong billing

Gujarat Gas Limited is deliberately using a faulty system to cough up more money from domestic consumers.
For all House Close meter reading events, company supplies regular minimum bills and levy money. And when meter is read during subsequent visit, company charges for gas consumption based on difference from the last meter reading - which might have occurred sometimes 6-9 months back.
1. What about bills payed in the interim?br...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahul7614
from Rajkot, Gujarat
Mar 9, 2023
Resolved
Report
Copy
Resolved

Online application for Gujarat gas new connection

Address: 04,SUNRISE RESIDENCY- VAJADI VAD, TAL-LODHIKA,DIST RAJKOT-360021

Dear Sir /Mam

I have online apply for new gas connection, but after 93 Days not any work or response for Rajkot Gujarat Gas office or contractor, i call Gujarat gas office Rajkot But staff only one reply please call customer care. and customer care staff reply we have note your complain and forward to rajkot office

But till date not any work or positive reply for online or offline.
and i also note Rajkot...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jash Gajjar
Dec 28, 2022
Report
Copy

I paid bill twice of Gujarat Gas

Address: Surat, Gujarat

Grahak number :[protected]
I paid bill twice.
November 2022 bill amount: 1540 rs
Which i paid on 4th December 2022 as soon as i got bill, i paid. But mistakenly again today on 28th December 2022, I paid that as if i forgot before to pay.
So basically, i paid twice. So it will be compassionate in next bill or you will refund that same amount in same bank account?
Please do needful. Best costumer support...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vikash brahmbatt
Sep 15, 2022
Report
Copy

Complaint for PNG Domestic Connection

Application No.- SRT80588900
Name :- BHARATBHAI BRAHMBHATT
I have applied for new connection on[protected] and yet it's still not done.
I have also visited the office but ignorant staff have not gave any kind of clear response also instead of giving specific answer they gave you 10-15 day time period for action and now it's almost 9 months still connection is not done. contractor have also visited...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SaDik Vahora
Sep 9, 2022
Report
Copy

Geyser point gas tape pending

Address: Shastri chowk, dabhan, nadiad, 387320

Customer id[protected]

I've above mentioned id gas connection in my home and applied for geyser point 6 month ago. After many follow ups they have installed point for geyser and said that they doesn't have gas tape valve available right now and said that when it is available we will install. However, it's been one and half month after installing geyser point, still gas tape valve are not installed at our home and they said...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vishal savaliya
Apr 11, 2022
Report
Copy

Change mobile my number

Address: 100.Shivshkti recydency near sai shraddha row house. pasodara.kamrej.surat.

Dear Sir,

My name is Vishal haresh bhai savaliya. My Gujarat Gas Customer id is[[protected]]. My current registered mobile number is [[protected]]. i want to change my current registered mobile number to [[protected]] as my new registered mobile number.So, kindly update mobile number [[protected]] as my new registered mobile number for all future communications and alerts.

Also, i would like to update my email...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
deepu5318
from Surat, Gujarat
Nov 29, 2021
Report
Copy

Gas pressure is low

Address: F-5/39, Nandniketan

Gas pressure is coming low. Even though we cleaned the stove....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
ngpatel9933
from Surat, Gujarat
Nov 2, 2021
Report
Copy

Regarding late fee in bill no.R101900972357

Address: As per bill

My customer no.[protected]
I have received new bill dtd.19.10.2021 with late fee charge Rs.75 & previous remaining payment Rs. 340/-
I am oldest customer of Gujarat Gas co. ltd.
in past never paid bill after due date. Also previous bill dtd. 17.08.2021, bill no. R[protected] whose last date of payment is 07.09.2021 which is online paid on last date 07.09.2021 . Now I contact your billing clerk at Adajan main office...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
Kalpesh pendharkar
Mar 22, 2021
Report
Copy

Disconnect the gas line

Address: C-417, HARI OM NAGAR,GUJARAT HOUSING BOARD, PANDESARA, SURAT- 394221

My costumer id is[protected]/ I had applied for alteration in piped gas line on 4.3.21.and paid rs 5500/-as a advanced payment. About 15 days had been passed but no compliance has made by guj gas. I have made complaints manytimes
But nothing is came out .so pl change pipe line without further delay. We being a cinior citizens of india frusted due to delay and we loosing rs 2000 per day as my construction work is badly delay.thanks...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
babu_patel
Oct 29, 2020
Report
Copy

Temporary disconnect piped ges

My customer ID is [protected] name is nathabhai kanjibhai patel l applied for temporary disconnect ges line for 9 month and 527₹ also debited from my debit card ..l applied from your gujarat ges application.but l received mail from your side it is not successful.and refund also not come...
Helpful
Found this helpful?
Write a comment
Report
Copy
Address: 46, Swami Gunatit Nagar Society, B/h Big Bazaar, Vesu, Surat, Surat, Gujarat, 395007

Dear Team,

This is with reference to captioned application done for new connection.

My father in law Mr Kanaiyalal Wankawala had applied for new gas line connection on 25/09/2019 for our new, we have still not received the connection

As informed to us by your call center authorities the ideal TAT is 90 days (today already 124 days have completed).

Today i when I called up the call...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
Bipin D. Rathod
from Ahmedabad, Gujarat
Oct 2, 2018
Report
Copy

online bill payment failed

Address: Surat, Gujarat

आज मैंने अपने घर के गेस बिल का भुगतान मेरे ओन लाइन PNB UPI से कुल रु 1557 का भुगतान कीया । मेरे खाते में से रुपए का भुगतान सफलता पूर्वक हो गया था लेकिन गुजरात गेस के बिल का भुगतान असफल...
Helpful
Found this helpful?
2 Comments
Report
Copy
P
Pragnesh Kumar Prajapati
from Surat, Gujarat
Feb 24, 2018
Report
Copy

gas line connection

Address: 395008

I've registered complain regarding the connection in surat office for 4 times.

They have done the line fitting at the venue but not giving gas connection.

I've personally visit the office and what i've asked was we've less man power and we'll do it in a week and now its 3 to 4 months.

No reply from your surat

Worst service!

Frustrated!...
Helpful
Found this helpful?
2 Comments
Report
Copy
V
Vishwas Goyal
from Mumbai, Maharashtra
Jun 4, 2017
Report
Copy

Cheating and fraud

Address: Surat, Gujarat, 394601
Website: www.gujaratgas.com

Today I visited to Gujarat gas authorized CNG pump which is in Bardoli near Milano on kadodra Bardoli highway.
The issue n fraud the filler does is he keeps the balance with him inspite of asking him for remaining balance he ignored me and said "so what if it is 2 rs" and I said "I need my 2 rs" he said "it's night charges and all have to give else don't come here from next timge."
The matter is not 2 rs the matter is his ways...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahulvora095
from Jalalpur, Gujarat
Apr 8, 2017
Report
Copy

About changing mobile number

Address: Surat, Gujarat

My current mobile number registered with my customer id[protected] for the gujarat gas bill is [protected].I want to change this number to [protected].I hope you change my mobile number as early as possible.i want to get the text message about my every gas bill on my number [protected], so that I pay my bill online before the deadline.so, i request you to change my number.Thank you....
Helpful
Found this helpful?
1 Comment
Report
Copy