Gujarat Gas — Regarding new connection installation

Address:

Ahmedabad

I applied for a new connection online on 25th Sept. and paid the full amount of charges. Till now I didn't get responce cfrom their side. when I call customer care they only reply that you should wait for it. they demand payment should be made within 48 Hrs from the date of application for a new connection.then why shoud the installation could not complete in 48 hrs ?
Kindly do needful in this matter for the installation as soon as possible. Your request / complaint for cust no.[protected] has been registered with request no [protected] and will be serviced shortly.- Gujarat Gas