Gujarat Technological University — Convocation / Degree

My name is Rahul I have done IMCA ( BCA ) for three years From LJ College Sarkhej I had canceled my admission and I am eligible for a BCA degree because of covid my backlogs exams in 2021 I had cleared my exams and I got my mark sheets but its been 8 months after the result my degree is not still issued not even I have received my provisional certificate. When I call to my college there is no update and 3 months ago from GTU I got an answer from the helpline number that i"ll will receive my degree in July in a very harsh way did "t know who was he but sees like he was doing a favor on me by giving an answer and hang up call and July has been completed no update from GTU no update from college. I have Trying to reach the helpline which is dedicated to degrees help and no one is picking up the call I would like to request please help me out.