Gujarat University — not received b.ed. degree certificate after more than five months.

I am sandhya kumari from bihar. I have cleared my b. Ed. Second semester program in april 2015 from akar adhyapan mandir b. Ed. College ahmedabad registered by gujarat university ahmedabad. My b. Ed. Academic year is 2014-15. I have done online registration for b. Ed. Degree certificate on 22nd march 2018. I paid b. Ed. Degree certificate fee in online mode. My online registration number/application number is [protected]. I have not received my degree certificate yet 12 september 2018. Please solve my problem as soon as possible. I have also sent hard copy of my online degree certificate to the name of "registrar gujarat university ahmedabad"by speed post. For any query or help please call be on [protected].