Gulmarg Gondola — refund delay and cancellation charges

Address:Pauri Garhwal, Uttarakhand

Dear Sir I have booked the tickets with gondola cable car ropeway online for my group on the month of nov but due to devastating flood took places here my group cancel their trip and same cancellation i have forwarded to gulmarg gondola online portal now they are no refunding the amount and charging cancellation charges for those tickets saying that they have forward the payment but same time i check with my ban statement i have no record for the same, kindly do the needfull for the same as their email id is [protected]@gulmarggondola.com and customer care no is [protected] as my ticket refrence no are[protected],[protected],[protected],[protected],[protected],[protected],[prot... and my name is imran khan and my mobile no is [protected]/[protected]
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    Srinagar
    Uttarakhand
    India
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