Guru Nanak Dev University — Updated DMC and Degree not received

My college applied online for name correction in all my DMC's and Degrees. It has been over a month and a half and they have not provided any update at all. If I call my college, They say their job is done and I need to check with the university, When I call the university they ask me to call some other day and hung up on me. I have paid all the fee which includes post expenses too so they should send the updated documents to my mail address or to college. I have sent many e-mails on different helpdesk e-mails and they never responded to a single e-mail. I want to get the updated documents as soon as possible. I live in Bangalore so can not come all the way to Amritsar over and over again to check the status.