Hafele India Pvt Ltd — Asko dishwasher service and theft

Address:	Hafele Hafele India
Website:	Www.hafele.com

We got an error in our dishwasher called F10 which the manual stated was cleaning of inlet pipe. We called the service personnel. First they said over the phone that because of Covid19 we could not come. Next call they said that we needed to replace the pc board in the dishwasher which would cost around rs.60000. We said the dishwasher itself cost us around rs.110000 lakh.
Without having looked at the machine at home personal visit over the phone they decided the problem and the fees. When we expressed our outrage they said they will reduce the PCB ratebto rs. 25000.
We didn't know what to do so we left it there. Suddenly we got a call that a technician named Mr. MANI is on our way home to look at our machine. After a lot of time this inept technician finally cleaned the pipe. After some time he got got a call from Mr. rajesh another technician of Hafele Hafele India to take care of the PCB board and the sensor. He kept repeating PCB board on the phone as the phone was on loudspeaker. After the call mr. MANI again removed the machine from the cabinet and inverted it and I don't know what he did. When we inquired he said that the error was not fixed even though just a while ago he have a demo it was working fine. Then we saw he removed screws from the door and put it in his bag. We thought they were defective screws. After he left we saw the he had replaced only one hole of the screws with a rusted aluminium screws. He had stolen the costly stainless steel screws. Additionally we found that a burning smell was coming from the machine and that the sensors which are extremely expensive were stolen by Mr. Mani on the behest of Mr. Rajesh of Hafele India.
When we phoned and asked, Mr. Mani and Mr. RAJESH said that they will return the screws only of we purchase the new PCB board.
They ruined our costly machine and are now extorting us to pay for a PCB board when there was nothing wrong with the one on the machine.
Sensors are extremely expensive on the market and many devices with sensors have them stolen.
Bo matter how much we complained this fraud Company called Hafele and ASKO have not responded. I am contemplating legal action for theft abd willful destruction against Hafele Mr. mani and MrRajesh.