Hafele India Pvt Ltd — Microwave oven

Address:

Lucknow, Uttar Pradesh

Door push button was creating problem in opening, Service team came and took the oven to service center and intimated that door lock assembly is broken and it will cost Rs 13000/- to replace the entire panel reason the plastic part broken is permanently attached to the door and is not available as separate assembly.
Not agreeing on the story we called back the oven and found that the assembly inside was missing and not door push button was free and not opening the oven. On further discussion and negotiation we finally agreed to get the oven repaired . When service team came again to replace the door, I found that the only difference in the old and the new door is a separate assembly which was missing in the old door, which means if only the assembly could be changed the lock would have been operational. And lots of money could have Been saved.