We had purchased a washing machine from Hafele 2 years ago. This was a high end washing machine in the Nagold series which was at a premium rate as compared to the other machines in the market. It was supposed to last a generation but the washing machine went totally kaputt within 1.5 years of operation. The condition of the machine was so bad that the internal drum had completely been dislocated from the pivot that was holding it down to its base.
When we called the Hafele customer support and the technician came to inspect it, we were told that the water is bad in Noida and so the machine has not lasted the time that it is supposed to. That is quite unlikely since we live in a condo complex and there are hundreds of families here that are also using washing machines and these have miraculously lasted them more than 5-7 years-and still going on. Is the Noida water only affecting the Nagold series.
Instead of giving any real solution, we were asked to shell out another Rs 30000+ to get the machine fixed. Needless to say, we could have bought a brand new machine in this amount.
I found the Hafele customer support really high handed. Given that we trusted this brand enough to purchase a series of items while building our home-this includes most of the appliances-the hob, chimney, hinges, washimng machine-to mention a few things-it of course cost us a bomb-but we were betting on the brand. And we were wrong. Till date, I'm keeping my fingers crossed to how the other appliances would fare. But I'm not recommending Hafele to anyone. Was this information helpful? | 
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