Hans Travels — bus has been departed before time

Address:

Indore, Indore, Madhya Pradesh

Booking pnr[protected] bus info - bus no:1897up75at1897, pickupman no:[protected].
I have book a ticket of hans travell through red bus app. I have book this at 12.20 am through red bus online bus booking app.
After successful booking of my ticket, i have got confermation messege from red bus and hans travell company.
Then i have called pickup man in charge, but he says that bus has been pass from your pickup point already.
I have ask him that how it pass before 12.37 am?
But he disconnect my call and never contact me again.
I need solution to my harishment and loss from the above travell company and his servent.