Hans Travels — bus - pathetic service, unprofessional behaviour & misleading customer by giving wrong information

Hi i siddhant jain travelled from mumbai andheri bridget to bhopal isbt on 14/3/19 against pnr[protected] and[protected] against seat number 23 and 24 on hans bus travel having bus number mp 20 pa 0993. Arrival time of bhopal was mentioned 12:30 pm. Bus reached at indore at 8:15 am and they gave us halt of more than 2 hours. Their was no other bus available to take us to bhopal. At 10:30 pm bus started from indore to bhopal with bus number 9210. Now i had a meeting at 1:00 pm in bhopal and return flight at 7:30 pm to mumbai. Bus will not be able to reach bhopal at 12:30pm and i will be going to miss my crucial meeting. I want to paytm to stop mentioning such cheap and unprofessional bus operators. I booked the most premium option of bus thinking that they will be professional and will maintain their timeline. I want my refund of two tickets as the agenda of travel is vanished. I will not be make up to my meeting on time as the bus has just started from indore and will reach by 2:00 pm. Pls refund my money back and stop listing such unprofeesional bus operators. Else we as a customer has to stop using paytm for our travel bookings.

Regards,
Siddhant
[protected]
Jain. [protected]@gmail.com