Hans Travels — hammali charges

Address:

E-8 BHARAT NAGAR, BHOPAL, Bhopal, Madhya Pradesh, 462016

My sister sent a parcel from pune to bhopal through hansbus.com on dated[protected] and paid rs.300. It was written in the invoice receipt that gst is zero and hammali charges are zero but when i went to receive my parcel at the hansbus office in bhopal they told me to pay rs.20 and refused to give my parcel. I told them i will not give single rupee as it is also written on the invoice bill that all the money has been paid and nothing has to be paid. After so many conversations i got my parcel. I just wanna say that if 20 rupees has to be paid than it should be mentioned on the bill invoice or should have been told at the time of sending the parcel.