Hans Travels — regarding the condition of bus and behaviour of bus driver.

Dear sir/madam,

I had travel on hans travels on dated 02.09.18 from indore to pune which is bus number up75at1855 this bus is sleeper ac in which the ride got the following problems.
1) bus arrived around one hour late on the boarding point.
2) around 10 p. M in night bus suddenly stopped and when we asked the driver he said some issue is there is in the engine we are looking into it.
3) then around 12 a. M in night bus again stopped for around 2 hours on the highway and driver replied that we are waiting for another bus as some engine fault is there so you all will be transferred to that bus but some how the bus get started and then again around 4 a. M in the morning bus stopped.
4) i reached pune sangamwadi at 11.00, while we had to reach at 7.51 in the morning. My ticket was from indore to pune (Nigdi) but bus driver said that the last stoppage is in sangamwadi and we will wait for another 2 or 3 hours here and will not move from here. You can go by auto or cab to pune (Nigdi).

Please give me the following charges, which is has gone by my pocket.
A) my total ticket amount 1431 ₹.
B) auto fare total 400 ₹ pune sangamwadi bus stop to nigdi.
C) my time wastage due to which i dint went to office on monday and inconvenience charge is 2000₹.

Please justify, and refund my money back.

Regards,
Amandeep kaur
Mail id amankaur. [protected]@gmail.com