Hans Travels — rude driver / attendant inside bus

I was travelling from pune to indore, my pickup point at pune was sangamwadi parking no. 3 but auto rikshaw man dropped us at parking 2 by his unknowingly mistake still we were at parking 3 by 6:10 while the reporting time was 6:16. The bus driver called us at 6:09 and said "time pe aane ka na, kaha khade ho tum log (Talking rudely)".
When the bus departured the video was enabled in our sleeper cabin but sound was missing so i called on the same number as the called me for the issue but he put down my phone while talking in a rude way to the bus attendant "are ye awaz chalu kar nahi to band kar yar isko, idhar gadi chalaye ya inka video" such a disappointment from a name like "hans travels"