Happy Easygo — Refund not received for the cancelled flight during lockdown

Not recieved refund for the tickets booked during feb 2020. when contacted they are replying as below.

Dear Sowmya,

This is in reference with your refund request for Order ID:[protected]

Please find the RA number for the booking:- [protected][protected], [protected][protected], [protected][protected]

The refund will be processed post RA approval by the airline.

Also, in reference with your refund request for Order ID:[protected]

We would like to inform that we are working closely with the airline partner and suppliers for your refund. Once, validated it will be refunded back into your source account.

Hope your concern is addressed, for any further clarifications please feel free connect with us. We will be happy to assist you.

Note: Convenience fee and Insurance amount are non- refundable