Hcl Laptop — New laptop DOA

Address:

New Delhi, Delhi

Purchased a new laptop received and found that hard drive is not detected... Then I call HCL support.. here the horror begins.. Customer support make fun of the customer.. every time I call there was no log with the supplied ticket no [protected] and reference no is 18A140001.. The agent even closed the call without answering .. When called a million times they said some one would visit in 15-20 working days..I.e. In one month... Please help or at least provide me a link so to how to lodge a consumer court case against HCL .