November 2020 i received a call to apply for Home loan balance transfer from HDFC executive where in he mentioned about the ongoing promotions with attractive interest rates. As per his instructions i did filled an online application and paid the processing fees. After few days i also insisted the agent that i am also interested in getting a Top up loan if possible. Agent advised me to fill an another application to apply for TOP UP but unfortunately there was no option on website in that category so he advised me to fill a home loan application which i did and paid the processing fees again
Since then i tried to check my loan application status several times through contacting my agent, customer service sent several emails to appraisal manager but no reply. My Loan application number is[protected]/[protected] after waiting for more than 50 days i see the status-- Regret our inability to process your loan request.
I called customer service team to confirm what exactly the reason behind the rejection and they said as per technical visit it shows that the property is a commercial place hence loan was rejected but to be honest there was no tech visit has been done ever.
All lies from agent and customer care team in fact the appraiser manager i tried reaching her several times but all the time she was un available this is like a SCAM getting the application filled insist the customer to pay the processing fees and later reject the application after consuming lot of time and hopes.
I really don't want to proceed anymore with this harassment and a pathetic customer service i am happy with my existing banker and will continue.
All i request for a refund and will never recommend HDFC to anyone.
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