Herbalife / Herbalforhealth.co.in — Complaint for cheating, unauthorized charges and fraudulent trade practice by Smt. Keya Roy (Herbalife agent Kolkata)

Address:

72/1, M.B. Road, opposite to Birati College More, Kolkata- 700051

I want to lodge a complaint against one Herbalife agent Smt. Keya Roy having her office at 72/1, M.B. Road, opposite to Birati College More, Kolkata- 700051, (Mob: [protected]) for cheating unauhtorized charges and fradulent trade practice with customers. That my mother used to purchase herbalife products through the Herbalife agent Smt. Keya Roy. During the course of the transaction the said Keya Roy owed Rs. 940/- to my mother and asked her to adjust the said money with some herbalife products, which my mother duly agreed. Thereafter my mother asked her to send the products through courier service to my elder sister's house. The said Keya Roy had sent the herbalife products through courier to my elder sister's house and 22.09.2020 she sent the breakup of bill through whatsapp to my mother to the tune of Rs.494/- for products and Rs.200/- toward shipment charges. On 22.09.2020 my elder sister received the products and informed my mother that the actual courier amount is Rs. 50/- which is attached with the delivered product. Immediately, my mother being a bonafide consumer within the meaning of section 2(7) of the Consumer Protection Act, 2019 asked the said Keya Roy to provide the original courier receipt, which she denied with some frivolous plea and told she is not bound to provide any receipts and all on a sudden tried to induce my mother to take the refund of the entire amount of Rs. 940/- at her bank account. Thereafter my mother again and again asked for the courier receipt but all in vain. Hence, it would not be unjust in saying the said Keya Roy, being the agent of Herbalife, is a habitual defrauder with the consumers and when she was asked for the courier receipt she suddenly asked my mother for taking the refund of Rs. 940/- which she withheld for almost 1 year for which she is liable to pay interest on the said amount, but till now she has failed to provide the courier receipt.
We avail the goods and service from Herbalife through the agent namely Keya Roy and against which my mother being the bonafide consumer do not wish to get refund for the products which she purchased but the said Keya Roy employs fraudulent trade practice thereby asking extra amount for courier than actual with a sole motive to defraud us. Thus it is needless to mention she has acted as qui facit per alium facit per se and for which the Herbalife company shall also be liable for employing such fraudulent trade practice through their agent namely Keya Roy toward the consumers.
Hence, I want to lodge complaint against the said Keya Roy and Herbalife company for employing cheating, unauthorized charges and unfair and fraudulent trade practice toward my mother. It is further pertinent to mention here that unless a stringent action has been taken against the Herbalife company and their agent Keya Roy such fradulent practice will never be stopped.
It is therefore further to said that the Herbalife company and the said Keya Roy are liable to pay either jointly or severally adequate compensation for causing mental harassment to my mother and further they are liable to pay interest on the balance amount since the same is withholding by the said Keya Roy unnecessarily for long period.