Hero Fincorp — Complaining about service

So unsatisfied by this service. My father paid the bike loan at correct time but three receipts are not entered and we have that proof we contacted customer service and we told all the problems and mailed to them with this three receipts.
We called and mailed several times and this is not our fault also they are telling us to pay 20, 969/-. Our bike loan was money was 52000/- and we paid all of the money. To remove writte off status from my cibil they are saying us to pay 20, 969/-.
We are complaining this in court and we have all the proof like NOC, receipts etc.
All the Best...

From,
Kerala, Ernakulam
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