Hero Fincorp — Emi Related

My loan Application Id is : 8376569. My Emi Date is 8th of every month. This month they have bounced my Emi reason Fund Insufficient. But I always kept sufficient balnce in my account before 3 to 5days of my Emi. But Don't know why they have bounced with this reason and they have also take fine of Rs 350/- for the same reason.
I want quick response of this problem, As it is also hamper my credit score.
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