Hero Fincorp — Illegal activities

Loan account number[protected]

Agent name Gautam Nayak[protected] visited my adhar registered address without my knowledge or without any intimation and then the person created scene, my house is locked because we do not stay there anymore, so the person and his colleagues tried breaking into my house (trespassing) and created scene by calling out all ex neighbours there and gave my adhar, pan and phone number to everyone. After that, standing there he called me 4 times in 3minutes (which I was unable to answer ) he literally harrassed the ladies present there and forcefully took the phone and forced them to call my number however I did called him back after 5-10minutes.

Now after I called him, he kept abusing without uttering a word and called CHOR / I will come after you with goons/taking items from your house/ if I get your address i will hunt simran and make her suicide if I don't get the money now or if you don't settle it now.

I asked him to refer to Rahul Mishra as we spoke earlier and he checkrd the details and literally promised me that all the activities are on hold till 2024 April . But the agent didn't even listened to my words abused, then when I asked for his I'd card or letter because he visited the address he abused again and disconnected the call.

Within few minutes I received calls from a lady named Moumita Bhattacharjee[protected] now what did lady did was kept calling me and i answered, informed the same regarding the issue which Rahul Mishra and Bhaskar Roy was handling then and I asked them to let me speak to them.

The lady was pretty over smart and told me that she is regional manager of Kolkata city and there is no manager because she is the manager there.

When I told her that I raised the complaint earlier and when other 2 managers were there I spoke to them and they verbally promised me and since then I never faced any issues but she kept on asking me for letter (I don't understand what letter she was asking or at least I am not aware that Hero fincorp sends any letter to customers instead of emails) but she didn't understand of course I called her (Gadhi) Stupid after that.
Now after that she told me that, that she will not make the other agent move from my house until and unless I give her my current address so that she can come with goons. I told her that right now I m in Chennai but she kept asking for full address upon denying Goutam Nayak kept creating scene there.

I again told her to share their I'd and letter but again denied and asked me to share my personal documents over WhatsApp. Why would I share any personal information to them over WhatsApp.? I told the lady that I will raise complaint to RBi regarding the Harrassment as she shared
1)my personal details with neighbours which is illegal according to RBI
2)didn't carried or didn't shared their I'd cards and letter for visit which is again illegal.
3)lied that she is the regional manager there
4) shared my phone number which 3rd person
5) threatened mee
6) asked to meet her personally

Her response was please do it now. I mean I am sorry but what fraud you guys are doing that even after following illegal and unethical practices you are not scared of RBI guidelines?
She asked to share the complaint numbers and i did. Once I shared she kept asking for a letter. I don't really know again what letter. I tried again explaining her calmly how it works she kept talking unethically with me like some 3rd class lady.
And kept calling me to meet her while I kept asking for her Id card /name/letter for visit.

Lastly she told me that she will keep on calling me as she is the regional manager and have rights to harrass the customers whenever she wants to.

My question is why does RBI registered NBFC like Hero is share our personal information with 3rd person like them and don't really coach them according to RBI guidelines? How to talk/behave/what to share with whom/when to visit.

Nothing she had 0 knowledge about these. When you guys are not following or coaching agents accordingly and sharing personal details with 3rd person and they calling us from their personal number then absolutely you guys are fraud company. Please need an immediate assistance on this