Hero Honda Bike — WORST SERVICE AND CUSTOMER RESPONSE

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Pondicherry, Puducherry

I have brought Honda pleasure before 6 months in "M/S. EASWARI AUTOMOBILES PVT LTD" - Pondicherry. I have done my Ist and IInd service in "M S Jay Bharat Cycle & Moped Works" while giving for Ist service, I logged a complaint that lock is not working properly. They just adjust the lock without looking the issue and the same issue is continued after doing my second service also. Still now I have done only 2500kms. Today again my pleasure lock is not working and I went there for logging complaint but there is no proper response from the Manager and Salesman Sudarasan even they are not look-up the vechicle and they talked in rubbish way and irretead me which I felt very bad. They asked me to do paid service for changing else go to "M/S. EASWARI AUTOMOBILES PVT LTD" - Pondicherry to cover through warranty. Warranty is cover only in "M/S. EASWARI AUTOMOBILES PVT LTD" or I will get anywhere in Authorized HERO dealers? "M S Jay Bharat Cycle & Moped Works" is not giving proper response from service and also they have not giving respect to customers. If its free service and they wont give priority instead of paid service.