Two Wheeler Loan account No. TNCHCHTW02216.
In the month of August, 2017 I have maintained sufficient balance in my bank account to pay the two wheeler laon EMI, but due to your mistake i.e., you have wrongly mentioned the cheque number in the ECS request and submitted the same to my bank for ECS clearance the same was rejected. Furhter the same was reflected in my bank account statment regarding the ECS payment request and rejected due to your mistake i.e., you had wrongly mentioned the cheque no. in the ECS request and submitted to my bank towards EMI amount for the month of August, 2017. Due to your mistake in mentioning the correct cheque number in the ECS request the said EMI was not cleared through ECS payment and thereby you have created the problem in my loan account.
For your mistake in submitting the correct ECS request I was leved with excess charges which is agaist the RBI norms. Furhter I have called your person and paid the EMI for the month of August, 2017 through cash without any delay and got the receipt for the same and there is no pending dues.
Further, for your mistake you have charged me with excess charges and the same is showing as outstanding in my account statement. The said excess charges was charged under ‘cheque bounce charges and other charges’ a sum of Rs.1, 528/- in my loan account for the month of August, 2017 and the same is due as per the loan account statement.
It is informed that I have never ever made any delay in paying my EMI’s and I have fully paid all my dues on time. The excess charges levied is agaisnt the RBI norms.
Therefore, you are requested to clear the excess charges levied in my account i.e., a sum of Rs.1, 528/- which is charged in my account for your own mistake and issue the No Objection Certificate and the Loan closure letter at the earliest.
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We have not received the loan closure and NOC letter.