Hinduja Leyland Finance — Issue with duplicate payment deduction and cibil score impact

Address: visakhapatnam

Subject: Issue with Duplicate Payment Deduction and CIBIL Score Impact

Dear Hinduja Finance Company,

I am writing to bring to your attention an issue with my bike finance account, which began in July.in August, your executive advised me to make the monthly payment in cash before the 5th, and I complied with his request. However, it seems this payment was not credited on time, resulting in a 30-point deduction from my CIBIL score.

To avoid future delays, I have since been making payments directly via PhonePe. This month, I made the payment on the 4th. Unfortunately, I noticed an additional deduction from my account on the 5th, which appears to be a duplicate charge.

Could you please look into this matter and clarify the extra deduction? Additionally, if there is any way to address the impact on my CIBIL score due to the initial delay, I would greatly appreciate your assistance.

Thank you for your prompt attention to this matter.

Best regards,
John Katari
Contact: [protected]