[Resolved]  Hinduja Leyland Finance — Subject: Request for Resolution of Loan Issues and Irrelevant Moratorium Charges

Address:

Jaipur

Respected Sir/Madam,

I hope this email finds you in good health and spirits. I am writing this letter to bring to your attention a matter concerning my loan account with Hinduja Leyland Finance. I am Rashi Sahay, a proud citizen of India and a loan borrower with your esteemed organization.

I had taken a loan for Honda Activa 5G in 2018 with a down payment of INR 10, 000 and the rest through EMIs. Unfortunately, the company faced issues with auto-debiting the EMI amount from my bank (Oriental Bank) since the beginning of the loan tenure. Despite repeated follow-ups and submission of all necessary documents, the issue still persists.

In 2020, due to the COVID-19 restrictions and lockdown, the company informed me that their agent would come to collect the installments. However, this has led to even more problems as the agent has been unable to come on time and has collected multiple months' installments. Moreover, I was also charged 2 extra installments due to my unawareness and the restrictions on travel.

When the restrictions were lifted, I visited the company's office with my mother to resolve the issue and take a No Dues Certificate. However, the female agent was sleeping, and the senior was unable to fetch my details due to a system error. He informed me that I had already paid 2 extra installments and that I shouldn't worry about the INR 12, 000-13, 000 in monitorium charges being asked by the company.

Despite repeated follow-ups, no resolution has been reached to date. I have also migrated to another place due to work, but my brother and mother visited the office yesterday, and they were informed that I either have to pay INR 3000 or INR 17, 000 to close the loan and obtain the NOC.

I would like to bring to your attention that the loan amount was INR 55, 000, and till date, I have already paid INR 74838. The extra moratorium charges are irrelevant considering the amount already paid and the fact that I lost my job during the COVID-19 restrictions and lockdown.

In light of the above, I kindly request your assistance in resolving this matter at the earliest. If this issue is not resolved, I will have no option but to reach out to the Consumer Court for help.

I am confident that with your cooperation and understanding, we can find a mutually acceptable solution.

Thank you for your time and consideration.

Best regards,

Rashi Sahay