Hindustan Petroleum Corporation [HPCL] — booked cylinder online on 29 may 2019, amount paid 714, cylinder not yet delivered and also same record deleted from website in customer console

Address:

560029

Booked cylinder online on 29 May 2019, Amount paid 714, cylinder not yet delivered and also same record deleted from website in consumer console.

I have booked refill online and paid online 714 Rupees with booking reference number - order no: [protected].
This record is deleted from website of myHPGAS in customer console.
And also the cylinder is not yet delivered.
Below details are received along bank transaction in mail from HP and also same details received as SMS.
And also delivery says, that he called me, dont know update on this order.
Why cant he call second time or why cant he come to door step and check the customer available or not.
Please take necessary action and resolve this issue.

Dear SRINIVAS JUNJUR,

This is the receipt of the payment of Rs 714.00 made by you against Refill Order Reference No: [protected].

Please find below the payment details:
Transaction Reference Number: [protected]
Bank Transaction ID:[protected]
Bank Reference Number: [protected]

Thank You for using the services of HP Gas.

Thanks
Srinivas
[protected]