Hindustan Petroleum Corporation [HPCL] — Cylinder Booked Online + Money Deducted+ HP gas website + saying transaction failed + cylinder not booked

Address:

Niketan heritage, dollars colony, Hubli, Karnataka, 580030

Dear sir/madam,
Kindly refer to my customer id : 618979
And the transaction no.[protected]

I booked a hp gas cylinder on 23 August 2021 from myhpgas.in portal through hdfc bank credit card, the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of rs. 887.26/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side. Also i didn't receive any booking id after a successful completion of payment.

Moreover i did not receive any email or sms for transaction failure.

As per your customer support response i discussed and review my transaction with my bank (Hdfc bank), he told me my both transaction is completed successfully at bank end.

Kindly look into the matter personally, so that I can get my HP cooking gas cylinder, for which i have paid.

Thanks and regards,
Suchit patil