Hindustan Petroleum Corporation [HPCL] — Denial of booking and non delivery

Address:	530011
Website:	www.consumercomplaints.in

Ramani dhanaraj

Oct 29, 2016
Denial of booking of gas cylinder
We had booked a domestic gas cylinder on 24th october and immediately we received as sms from jyothi gas agency saying "hp gas booking no 567373 - consumer no 600931. Delivery qtp 2456" msg at 17.37 pm on 24th october.
The same day at 19.30 pm the following message was received "hp gas booking no 567373. Cash memo no. 184337 dated 24th october 2016. Rs 516 generated. Cylinder delivery confirmation code 2456. Please share it to the boy upon delivery"

Since the cylinder was not received today 29th october we went to enquire and the man said it didn't get recorded in their system. He checked and flatly denied no booking was done.
Immediately since the message was on the mobile we showed but still the irresponsible man totally denied registering the booking or sendingsending the sms.

But after my sister argued then he said you have to rebook and quoted some illogical stupid rules. I am a senior peifessor in the university well aware of technology and legal procedures. How can a sms received on our mobile not be registered on the system??? Please enquire and take strict action against the agency. There are lot of corruption charges that jyoti gas agency may be selling the booked cylinders to others for profit.

Since we insisted to clear themselves they sent another booking sms like the first one with code etc! When we have not rebooked how can another sms be received sir! Please cancel their registration. They are full of corruption.

The message received today was hp gas booking no 569424 etc. It's so ridiculous that without booking through phone how can we receive another message. It's sheer manipulation sir!

Please look into the details of jyothi gas agency!
Our consumer no is 600931. Name is john dhanaraj.

Dr ramani dhanaraj
Professor in management
St joseph's college for women (A)
Visakhapatnam.

If no action is taken i have to move in a higher court sir!