Hindustan Petroleum Corporation [HPCL] — Irresponsible behaviour by fuel filling person

Address:

112, Karaya Raya Thevar Street, Sulur, Coimbatore, Tamil Nadu 641402

Sir, today (07/02/2023) late evening 08:35pm I visited an HP fuel pump station nearby ( GSK Agency, Sulur town, Coimbatore district, Tamilnadu 641402 ) to fill petrol. I got filled up with Petrol xtra for ₹ 250/- . I used my Paytm to pay, I scanned & processed my payment. But unfortunately, it was in processing stage. No MSG I received by Paytm nor from bank side, but the person showed up me an print statement but didn't check up my UPI number, . Blankly he said "no payment received, you pay by cash". I had less amount only, meanwhile another person little elder guy ( fuel filling ) took an swiping machine showed me an QR code, I scanned through my Gpay & the transaction was successful. I just asked them that, my Paytm is in processing what if that money also gets deducted. They said it'll reflect only tomorrow, ok I returned to my, I again checked why it happened, When I checked the Paytm, the amount was deducted.

Immediately, I went out to an ATM and took the mini statment, shocked to see two payments done 1st Paytm at 8:40pm & the 2nd was by Gpay at 8:50 pm. I immediately returned back to the fuel station and asked young guy that twice I've payed, he insisted for my banks deduction. But I said see my Paytm transaction details & Gpay transaction details, also I showed my mini statment that twice deduction of ₹250/- . He started to argue only, he is not listening to me at all, this is my native place, I am 48 years old, from an well doing family. He's not listening to me at all for 15 mins, then the elder guy interfered & adviced him to ask his owner. Then only he convinced & returned the amount. This is the second time happening like this in this fuel outlet.

Very shameful I felt.