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Hindustan Petroleum Corporation [HPCL]

[Resolved]  Hindustan Petroleum Corporation [HPCL] — online payment done while booking refill hp gas, but money deducted from my account

Address:Raigad, Maharashtra, 410221

Hello sir,
Today on 05.08.2019

I jitendra suware, tried to book the cylinder by choosing online payment option in my online account with my hp gas portal, i provided my credit card details and paid the amount. While booking hp gas, amount got deducted from my bank account. But refill was not booked, no message or no booking confirmation received.

Consumer no: 674276,
Distributor: im parikh.
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Sep 26, 2019
Complaint marked as Resolved 
Query resolved. Deducted money not claimed by HP gas, hence returned to my credit card. Thanks for S.Parikh staff, Panvel & HPCL customer care for support. Might be happened due to Server issue.
Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Aug 07, 2019
Updated by jitendra.suware No reply from HPCL till date 7.8.2019
Aug 12, 2019
Updated by jitendra.suware Still no action from HPCL, every time they call and say forwarding your query to take action. but still no refund.
Complaint comments 
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Comments

Our consumer No.638181 and we have booked the HP gas cylinder requirement on 24th July, 19 but till date it has not delivered. We have already received SMS for booking receipt No.129501 on 25th July, 2019.
Kindly update the status.
Regards,
My mobile No.[protected]
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